This Return and Refund Policy (“Policy”) governs the return and refund process for products purchased from the website located at gsrfoods.com (“Website”), owned and operated by Gsr Foods (“Company”), a company registered in India. By placing an order on the Website, you agree to be bound by this Policy. If you do not agree with any part of this Policy, you should not place an order.

1. Return Eligibility

1.1 Damaged or Defective Products:

 If you receive a product that is damaged or defective, you may be eligible for a return or replacement. Please notify us within [X] days of receiving the product and provide relevant details and evidence such as photographs or videos of the damaged or defective item.

1.2 Incorrect Products:

 If you receive an incorrect product that differs from what you ordered, please contact us within [X] days of receiving the product. We will arrange for the correct product to be shipped to you or provide alternative resolution options.

2. Return Process

2.1 Return Authorization: 

To initiate a return, please contact our customer support team using the following information:

GSRFoods 
Address: D.No 1-5/1, Kotha Banjar Road,

Kotha Banjar Road,

Ganesh Padu, Penuballi (Mn),

KHAMMAM – 507209

Phone: +91 9059594666
Email: gsr.foods2020@gmail.com

2.2 Return Instructions: 

Our customer support team will guide you through the return process, including providing you with return shipping instructions, if applicable.

2.3 Return Shipping: 

In most cases, you will be responsible for the return shipping costs. However, if the return is due to our error (e.g., damaged, defective, or incorrect product), we will provide you with a prepaid shipping label or arrange for a pickup at no additional cost.

3. Refund Process

3.1 Refund Eligibility: 

Upon receiving the returned product, we will inspect it to verify its condition. If the return is deemed eligible, we will process the refund as per the applicable refund policy.

3.2 Refund Methods: 

The refund will be issued using the same payment method used for the original purchase. Please allow a reasonable processing time for the refund to be reflected in your account or as otherwise specified by your payment provider.

4. Non-Returnable Items

Certain products may be non-returnable due to hygiene, safety, or other reasons. These may include perishable goods, intimate or personal care items, or products with specific usage limitations. Please refer to the product description or contact our customer support team for further information regarding the return eligibility of specific items.

5. Customer Support

If you have any questions or concerns regarding the return and refund process, please contact our customer support team using the following information:

GSRFoods 
Address: D.No 1-5/1, Kotha Banjar Road,

Kotha Banjar Road,

Ganesh Padu, Penuballi (Mn),

KHAMMAM – 507209

Phone: +91 9059594666
Email: gsr.foods2020@gmail.com

6. Modifications

The Company reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised Policy on the Website. We encourage you to review this Policy periodically for any updates.

By placing an order through the Website, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.