Return and Refund Policy
Last Updated: June 6, 2026
At GSR Farms and Foods, your satisfaction is our priority. Please read this policy carefully before placing an order.
1. Return Eligibility:
We accept returns only for products that are received in a damaged, defective, or incorrect condition. Please note that perishable items such as sweets and snacks cannot be returned due to hygiene and safety reasons.
2. Initiation of Returns:
In the event that you receive a damaged, defective, or incorrect item, promptly notify our attentive customer support team within 48 hours of receiving the product. Reach out to our customer support by visiting our website or Contact us via:
- Email: gsr.foods2020@gmail.com
- Phone: +91 9059594666
Please include your order number, a description of the issue, and photographs of the product and packaging.
3. Return Process:
Our team will review your request and respond within 2 business days. Depending on the situation, we will offer one of the following resolutions:
- Replacement of the product
- Exchange for an equivalent item
- Full refund to the original payment method
4. Refund Policy:
Approved refunds will be processed to the original payment method within 7–10 business days after we receive and verify the returned product. Alternatively, store credit may be issued based on your preference.
Upon receipt of the returned item and subsequent verification of the issue, we will initiate the refund process.
5. Non-Returnable Items:
The following cannot be returned:
- Opened or used food products
- Products not reported within the 48-hour window
- Items damaged due to improper handling after delivery
- Please be advised that due to hygiene and safety considerations, perishable items such as sweets and snacks cannot be returned.
6. Packaging and Condition:
Kindly ensure that the returned item is suitably packaged in its original packaging and remains unused or unopened.
To prevent any additional damage during transit, we kindly request that you securely package the item.
7. Return Shipping:
For approved returns (damaged, defective, or incorrect items), GSR Farms and Foods will bear the return shipping cost. We will provide a prepaid shipping label or reimbursement instructions.
8. Return Timeline:
The return process should be initiated within 48 hours from the time of receiving the product.
Subsequent to the receipt of the returned item, we request your patience for a period of 7-10 business days to conclude the return process, effectuate the refund, or process a replacement.
9. Order Cancellations:
To request a cancellation, contact us at gsr.foods2020@gmail.com or +91 9059594666. Cancellation is subject to order status at the time of your request and is not guaranteed once processing has begun.
10. Contact Us:
For any queries pertaining to our refund and return policy, you may contact us at:
Address:
GSR Farms and Foods
Building No. 1-5/1, Kotha Banjar Road,
Near Subbai Gudem Bus Stop,
Ganeshunipadu, Khammam District,
Telangana – 507209
Phone: +91 9059594666
Email: gsr.foods2020@gmail.com
This policy is subject to change. We recommend reviewing it before each purchase.
